RETURN POLICY

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RETURN POLICY

RETURNS 
You may return all items purchased through our website within fifteen (15) days of their purchase. To be eligible for a return, your item(s) must be unused and in their original packaging.

Customers are responsible for the shipping charges occured.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 24 hrs.

Please note that your financial institution may take longer to process the refund and that the credit may only appear on your next statement.  

If you are experiencing delays, please get in touch with us at info@ykvz.ca

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We will replace items that are defective or damaged at no charge. If you need to exchange it for the same item, send us an email at info@ykvz.ca 


Mailing address (return)
To return your product, you should mail your product to: 508-1155 Rue Saint-Charles Ouest, Longueuil, Quebec CA J4K0B7 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

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