FAQs

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FAQs

HOW DO I TRACK MY ORDER?

Once we process and ship out your domestic order or Priority International Mailing order you will be emailed with a tracking number from either Canada Post, USPS or PayPal so you can keep up to date on your products locations and movements. 

WHEN WILL MY ORDER BE SHIPPED?

If you placed your order from Monday to Friday before 11am EST your order will usually begin processing that same day.  Orders placed after 11am EST will ship the following day.

WHAT IS CONSIDERED A BUSINESS DAY?

A business day is any day Monday through Friday that does not fall on a Public or Religious holiday.

WHAT PAYMENTS METHODS DO WE ACCEPT?

We take all major credit cards (Visa, MasterCard, AmEx ) as well as PayPal. If you choose to pay with credit card, your checkout process will be completed on our website. NOTE that prepaid cards do not work through our credit card checkout. If you choose to pay through PayPal, the final steps of the checkout process will be completed through PayPal after you log in to your account.

IT HAS BEEN A COUPLE DAYS, WHERE IS MY TRACKING NUMBER?

If you have not received your tracking number within 48hrs of your order, please get in touch with us at info@ykvz.ca  Please include your order number in your inquiry.

YOU EMAILED US THIS MORNING AND IT'S NOW NIGHT OR THE NEXT DAY AND WE STILL HAVEN'T RESPONDED?

All inquiries are answered within 24-48hrs.

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